Journey

JERNUN · ACCOUNT & DATA DELETION

Account & data deletion

Jernun (Journey) by Orbitshare

No app installation or website sign-in is required to submit a request.

Request by email

  1. Email tadasama115599@gmail.com from the address linked to your Journey account. If you cannot access it, explain this so we can provide further verification steps.
  2. Use the subject Jernun account deletion. Include your account email, display name and request to delete your account and associated data.
  3. Orbitshare verifies account ownership before processing and contacts you if more information is needed. Sending an email does not mean the account has already been deleted.
Open email to request deletion

This opens your email app with a prepared message. Review it and send it yourself. If it does not open, email tadasama115599@gmail.com directly.

Do not send passwords, OTPs or sensitive documents in the first email.

We use only the information necessary to verify your account. Do not send another person’s personal information.

Delete your account in the app

Open Journey → Settings → Delete account and follow the confirmation steps. Password-based accounts must confirm their password inside the app. If you cannot access the app, use email above.

Data covered by deletion

  • Journey account, profile, sign-in and account-linking data.
  • Favourites, check-in history, stamps, XP and achievement history.
  • Reviews, uploaded photos, journals, trips and personal information linked to the account.
  • Settings, personal data requests and document acknowledgement history linked to the account.

Deleting Journey does not delete your Google account or place/business profiles that are not the account’s personal information. Drivers and guides should also state their wishes for service profiles and related data.

Timeframe and exceptions

We process primary-system deletion within 30 days after verifying ownership and receiving all necessary information. If we cannot fulfil a request, we explain the result and reason, identify any records that must remain, and provide the retention period or end criteria.

Primary databases and images are hosted by DigitalOcean in Singapore (SGP1). Private encrypted daily database backups are cleaned up at 29 days after successful backups, keeping scheduled retention within 30 days. Deleted data may remain in older database copies for up to 30 additional days. Relevant deletions must be reapplied before a restored database returns to service.

These backups do not include a separate set of image files. Account-linked images are deleted from primary image storage. Request emails and records needed to handle requests or legal obligations are retained and used only as necessary, and relevant exceptions are explained to you.

To request deletion of only some data while keeping your account, specify that data in your email. Read the privacy policy for more information.